Terms And Conditions

Website

Introduction

Chilli Tutoring ("us", "we", or "our") owns and operates https://www.chillitutoring.com (the "Site"). We are a tutoring company, providing tutoring services to students.

“The Client” in this contract, refers to the parents or legal guardian.

The Client agrees to the purchase of tutoring services on behalf of ‘the Student’.  The Student is the person who receives the tutoring service through sessions of tutoring.

The Client agrees to these terms and conditions which relate to the services provided by Chilli Tutoring.

The Termination or Conclusion of the Agreement occurs when all of the obligations under this contract are complete or discharged, excluding the ongoing undertakings in paragraph 5c and 5d of this contract. Conclusion of the Agreement will typically occur at the end of the final lesson but may occur at another time in accordance with Section 6 of this contract.

Tutor Qualifications

  • All tutors have Bachelor degrees or higher in education.
  • All tutors have passed enhanced DBS checks to work with young people.

Governing Law

These Terms of Use and any dispute or claim arising from or in connection with them shall be governed in accordance with the laws of England and Wales and the parties submit to the jurisdiction of the Courts of England and Wales: without reference to its conflict of law provisions, and the obligations, rights and remedies of the parties hereunder shall be determined in accordance with such laws.

Payment

  • All of our online tutoring programmes are paid for upfront at the start of programme.
  • The Client understands that lessons are paid for in advance on a monthly basis. 
  • The Client may cancel their subscription with 14 days notice. Cancellation notice must be in writing, sent to sheree@chillitutoring.com, and an email of confirmation will be sent.

14 Day Money Back Guarantee

If you are unhappy with the course you have purchased, simple get in touch within 14 days from the date your programme was purchased.

All refund requests must be in writing and emailed to sheree@chillitutoring.com.  

  • If less than 50% of the online programme has been completed, a full refund of the total price paid will be provided. 
  • If more than 50% of the online programme has been completed, a 50% refund of the total price paid will be provided.

Online Programmes

Study Booklet Only

The Client will receive a PDF version of the study booklet containing activities such as: study guides, crib sheets, vocabulary lists, templates, etc as required for each individual programme (these may vary per programme).

This purchase option does not come with any additional learning support, and we are under no obligation to provide additional teaching support/materials to The Client.

Guided Learning Programmes

The Client will receive a PDF version of the study booklet containing activities such as: study guides, crib sheets, vocabulary lists, templates, etc as required for each individual programme (these may vary per programme).

Additionally, The Client will receive:

  • Access to our Membership Site through a username and password
  • Teaching videos to accompany study booklets
  • Marking and Feedback on all work that is uploaded to the Membership Site
  • Whatsapp/Email Chat Support 

Premium Guided Learning Programmes

The Client will receive a PDF version of the study booklet containing activities such as: study guides, crib sheets, vocabulary lists, templates, etc as required for each individual programme (these may vary per programme).

Additionally, The Client will receive:

  • Access to our Membership Site through a username and password
  • Teaching videos to accompany study booklets
  • Marking and Feedback on all work that is uploaded to the Membership Site
  • Whatsapp/Email Chat Support
  • 1 hour group, online session weekly for the duration of the programme

Whatsapp/Email Chat Support

Student Reschedule

If The Client needs additional teaching support/has questions about any of the teaching content, they can contact our team via Whatsapp or Email. 

This is not an automated service and therefore responses are not instantaneous. Someone from our team will get back to The Client as soon as possible:

  • within 3 hours during the hours of 9am-6pm Monday-Friday
  • within 6 hours during the hours of 10am - 4pm Weekends
  • No response is guaranteed during Public Holidays

Please note: if The Client reaches out for support a few hours before our closing time (eg 4pm on Monday) and our tutors are busy teaching lessons, The Client may not receive a message until the following morning. On occasion a tutor may decide to send a message outside of these hours, but this is not required or guaranteed.

Weekly Online Group Lessons

Weekly group lessons will be held at the same time each week for the duration of the programme. The Client will be notified of the time of these group lessons. 

Group lessons are not mandatory. But they are a great opportunity for The Student to ask questions and receive additional learning support.

Student Reschedule

Due to the nature of group lessons, if The Student is not able to attend a group lesson, they will not be able to reschedule it for another day, and forfeit their group lesson for that week.

Tutor Reschedule

If The Tutor needs to cancel the lesson for any reason the follow procedures are in place:

  1. We will try to replace the current Tutor with an alternative Tutor for that lesson.
  2. An alternative day/time will be offered and 8 hours notice provided where possible.

Privacy Policy

While using this Site, you may provide certain personally identifiable information, such as your name, email address or IP address.

We process information about you in accordance with our Privacy Policy. https://chillitutoring.com/privacy-policy 

By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Amendments

We reserve the right to revise these Terms of Use at any time by amending this page.

All updates will be posted on this page and you are expected to check this page from time to time to take notice of any changes.

If you do not agree with the changes to these Terms of Use, you can choose to discontinue the use of our Site and services.

Terms And Conditions

Third Party Sites

Introduction

Chilli Tutoring ("us", "we", or "our") owns and operates https://www.chillitutoring.com (the "Site").

“The Client” in this contract, refers to the parents or legal guardian.

“The Student” is the person who receives the tutoring service through sessions of tutoring.

“Third Party Sites”, refers to online websites that Chilli Tutoring does not own or run, but that are used as part of the tutoring course (Google Classroom, Google Meets and Nearpod).

Both, The Client and The Student agree to these terms and conditions which relate to the third party sites used by Chilli Tutoring.

Registration To Third Party Sites

  • The Client agrees to sign up to (if required) any third party sites needed for involvement in the tutoring course.

  • The Client agrees to let The Student use the third party sites required for this tutoring course.

Discussion Rules On All Third Party Sites

These rules are for both The Client and The Student when writing comments on any third party sites.

These include:

  • Do not submit comments that contain personal information e.g. home addresses or phone numbers.

  • Do not submit comments that are unlawful, harassing, abusive, threatening, harmful, obscene, profane, sexually orientated or racially offensive.

  • Do not swear or use language that could offend other forum participants.

  • Do not advertise or promote products or services.

  • Do not spam or flood the forum. Only submit a comment once.

  • Do not resubmit the same, or similar, comments.

  • Keep your comments relevant to the discussion topic.

The views and opinions expressed on the third party sites do not necessarily represent those of Chilli Tutoring. Therefore, we cannot be held responsible for the accuracy or reliability of information posted by external parties.

Moderation

If a comment contravenes any of the full discussion rules it will be removed from the forum.

Registration

Contributing to this web forum requires registration. Certain information is mandatory - such as a name and a valid email address. The personal details which you provide on registration will not be disclosed to third parties other than in exceptional circumstances (eg: the prevention of a serious crime).

Links To Other Sites

Chilli Tutoring have no control over and assume no responsibility for the content or practices of any third-party sites or for any loss or damage that may arise from your use of them. Use of these third party sites should not be taken as an endorsement of their content.

We recommend that you review the privacy policy and terms and conditions of those third-party sites. Once you leave our Site, you are no longer governed by our Terms of Use.

Use Of Cookies

We use cookies on our web page. Cookies are text files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's, tablet’s or mobile’s part of the hard drive specifically designated for cookies.

It is standard practice to use cookies to make your experience better when using a website. Like many sites, we use "cookies" to recognise, collect, and/or track information about, and relevant to, your usage of the Site.

The Client can accept or decline cookies, however some of the features of our web pages may not function fully as a result, especially when entering or requesting information.

Please refer to our Cookie Policy https://www.chillitutoring.com/cookie-policy for information on what cookies we use, for what purposes we use cookies, and how to control cookies.