Terms And Conditions

Website

Introduction

Chilli Tutoring ("us", "we", or "our") owns and operates https://www.chillitutoring.com (the "Site"). We are a tutoring company, providing tutoring services to students.

“The Client” in this contract, refers to the parents or legal guardian.

The Client agrees to the purchase of tutoring services on behalf of ‘the Student’.  The Student is the person who receives the tutoring service through sessions of tutoring.

The Client agrees to these terms and conditions which relate to the services provided by Chilli Tutoring.

The Termination or Conclusion of the Agreement occurs when all of the obligations under this contract are complete or discharged, excluding the ongoing undertakings in paragraph 5c and 5d of this contract. Conclusion of the Agreement will typically occur at the end of the final lesson but may occur at another time in accordance with Section 6 of this contract.

Tutor Qualifications

  • All tutors have Bachelor degrees or higher in education.
  • All tutors have passed enhanced DBS checks to work with young people.

Governing Law

These Terms of Use and any dispute or claim arising from or in connection with them shall be governed in accordance with the laws of England and Wales and the parties submit to the jurisdiction of the Courts of England and Wales: without reference to its conflict of law provisions, and the obligations, rights and remedies of the parties hereunder shall be determined in accordance with such laws.

Payment

  • All of our tutoring programs are paid for on a monthly recurring subscription.
  • The Client understands that lessons are paid for in advance on a monthly basis. 
  • Subscriptions will be paused between 20th July 2024 - 1st September 2024.
  • Subscriptions will continue from the 1st September 2024, unless cancelled prior.
  • The Client may cancel their subscription with 14 days notice. Cancellation notice must be in writing, sent to sheree@chillitutoring.com, and an email of confirmation will be sent.

Money Back Guarantee

  • 1 or 2 lessons per week - 14 day money back guarantee
  • 3+ lessons per week - 7 day money back guarantee

Refund requests must be submitted in writing via email (sheree@chillitutoring.com) within 14 days (1 or 2 lessons p/w) or 7 days (3+ lessons p/w) of your child's first tutoring lesson.

Tuition Programs

As part of their program, The Student will be offered:

  • Regular diagnostic testing to measure progress.
  • Study guides/Crib Sheets/Vocabulary Lists as required.
  • 30 minute online group lessons (number of lessons are based on subscription plan).

Parents Will Receive:

  • A short biweekly update (sent via email) on their child's learning for the week.
  • Detailed reports for diagnostic tests completed by their child that includes correct and incorrect answers, as well as strengths and next steps.

By Signing Up To Our Tutoring Programs, The Student Agree's To:

  • Be kind and considerate to others in the class.
  • Be on time to class so that important information is not missed.
  • Have all essential equipment - this includes not using a phone as their primary learning device as the screens are too small. Tablet, Computer or Laptop is required.
  • Complete all work to the best of their abilities.

Reschedule Policy

Student Reschedule

If The Student is not able to attend a scheduled lesson, please notify us by email (sheree@chillitutoring.com) or Whatsapp at least 2 hours beforehand. Please let us know another day/date that you would like to reschedule your child's lesson to. 

The time of the lesson will remain the same, but the day of the week can be changed. Lessons can also be reschedule to a future week as well. For example: Current lesson time is Monday 4:00-4:30pm - Rescheduled lesson could be changed to Tuesday - Friday at 4:00-4:30pm (depending on availability).

If we are not notified of a reschedule within 2 hours of a booked lesson, that lesson will be forfeited and no refund will be offered.

Tutor Reschedule

If The Tutor needs to cancel the lesson for any reason, 8 hours notice will be provided where possible, and an alternative day/time will be offered. If you are not able to attend the new day/time, a refund will be offered for that lesson. 

Changes to Subscription/Cancellation

If The Client would like to make changes to, or cancel, their subscription, we must receive this in writing via email at least 14 days BEFORE the next payment renewal. 

Emails should be sent to sheree@chillitutoring.com

Privacy Policy

While using this Site, you may provide certain personally identifiable information, such as your name, email address or IP address.

We process information about you in accordance with our Privacy Policy. https://chillitutoring.com/privacy-policy 

By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Amendments

We reserve the right to revise these Terms of Use at any time by amending this page.

All updates will be posted on this page and you are expected to check this page from time to time to take notice of any changes.

If you do not agree with the changes to these Terms of Use, you can choose to discontinue the use of our Site and services.

Terms And Conditions

Third Party Sites

Introduction

Chilli Tutoring ("us", "we", or "our") owns and operates https://www.chillitutoring.com (the "Site").

“The Client” in this contract, refers to the parents or legal guardian.

“The Student” is the person who receives the tutoring service through sessions of tutoring.

“Third Party Sites”, refers to online websites that Chilli Tutoring does not own or run, but that are used as part of the tutoring course (Google Classroom, Google Meets and Nearpod).

Both, The Client and The Student agree to these terms and conditions which relate to the third party sites used by Chilli Tutoring.

Registration To Third Party Sites

  • The Client agrees to sign up to (if required) any third party sites needed for involvement in the tutoring course.

  • The Client agrees to let The Student use the third party sites required for this tutoring course.

Discussion Rules On All Third Party Sites

These rules are for both The Client and The Student when writing comments on any third party sites.

These include:

  • Do not submit comments that contain personal information e.g. home addresses or phone numbers.

  • Do not submit comments that are unlawful, harassing, abusive, threatening, harmful, obscene, profane, sexually orientated or racially offensive.

  • Do not swear or use language that could offend other forum participants.

  • Do not advertise or promote products or services.

  • Do not spam or flood the forum. Only submit a comment once.

  • Do not resubmit the same, or similar, comments.

  • Keep your comments relevant to the discussion topic.

The views and opinions expressed on the third party sites do not necessarily represent those of Chilli Tutoring. Therefore, we cannot be held responsible for the accuracy or reliability of information posted by external parties.

Moderation

If a comment contravenes any of the full discussion rules it will be removed from the forum.

Registration

Contributing to this web forum requires registration. Certain information is mandatory - such as a name and a valid email address. The personal details which you provide on registration will not be disclosed to third parties other than in exceptional circumstances (eg: the prevention of a serious crime).

Links To Other Sites

Chilli Tutoring have no control over and assume no responsibility for the content or practices of any third-party sites or for any loss or damage that may arise from your use of them. Use of these third party sites should not be taken as an endorsement of their content.

We recommend that you review the privacy policy and terms and conditions of those third-party sites. Once you leave our Site, you are no longer governed by our Terms of Use.

Use Of Cookies

We use cookies on our web page. Cookies are text files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's, tablet’s or mobile’s part of the hard drive specifically designated for cookies.

It is standard practice to use cookies to make your experience better when using a website. Like many sites, we use "cookies" to recognise, collect, and/or track information about, and relevant to, your usage of the Site.

The Client can accept or decline cookies, however some of the features of our web pages may not function fully as a result, especially when entering or requesting information.

Please refer to our Cookie Policy https://www.chillitutoring.com/cookie-policy for information on what cookies we use, for what purposes we use cookies, and how to control cookies.